The short answer is yes! We are PCI DSS Compliant, adhere to the HTTPS Protocol and have a strict Privacy Policy.
To read more on these please view our full Privacy Policy and Payment Security pages.

The short answer is yes! We are PCI DSS Compliant, adhere to the HTTPS Protocol and have a strict Privacy Policy.
To read more on these please view our full <a href="https://www.mikesdivestore.com/pages/privacy-policy" target="_blank" rel="noopener">Privacy Policy</a>&#xA0;and <a href="https://www.mikesdivestore.com/pages/payment-security" target="_blank" rel="noopener">Payment Security</a>&#xA0;pages.

Is my information safe with you?

When an order is placed with us through our Online Store, an immediate credit card pre-authorisation occurs. Let's start by clarifying exactly what a pre-authorisation (commonly referred to as a "pre-auth") is.
A credit card pre-authorisation is much

When an order is placed with us through our Online Store, an immediate credit card pre-authorisation occurs. Let&apos;s start by clarifying exactly what a pre-authorisation (commonly referred to as a &quot;pre-auth&quot;) is.
A credit card pre-authorisation is much like any other charge to a credit card, except instead of actually debiting funds from the cardholder a temporary &quot;hold&quot; is put on the funds that lasts for 5 days. At a technical level, the actual duration of the hold depends on the merchant classification code (MCC code).
Once a credit card has been pre-authorised the cardholder cannot go and spend this money anywhere else. However, at the same time the charge doesn&apos;t actually show up on the cardholder&apos;s credit card statement. (Although, if you call the card issuer, they will confirm that a pre-authorisation is holding funds on the cardholders account).
The merchant (us) must go in and &quot;capture&quot; the funds within the set period dictated by your bank. If not, the pre-authorisation will expire and the funds will be released by the card issuing bank back to the cardholder.&#x200B;
To read more on these please view our full&#xA0;<a href="https://www.mikesdivestore.com/pages/privacy-policy" target="_blank" rel="noopener">Privacy Policy</a>&#xA0;and&#xA0;<a href="https://www.mikesdivestore.com/pages/payment-security" target="_blank" rel="noopener">Payment Security</a>&#xA0;pages.

What is a Pre-Authorisation on a credit card?

We certainly are!
We are fully certified Level 1 PCI DSS Compliant and include a 128 bit SSL certificate with Sagepay, the leading online provider of e-commerce transactions and security within the UK.
The Payment Card Industry Data Security Standard

We certainly are!
We are fully certified Level 1 PCI DSS Compliant and include a 128 bit SSL certificate with Sagepay, the leading online provider of e-commerce transactions and security within the UK.
The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle credit card and debit card information. Defined by the Payment Card Industry Security Standards Council, the standard was created to increase controls around credit card data to reduce credit card fraud via its exposure.
There are six categories of PCI standards that must be met in order for a merchant to be deemed compliant:
<ul>
<li>Maintain a Secure Network</li>
<li>Protect Cardholder Data</li>
<li>Maintain a Vulnerability Management Program</li>
<li>Implement Strong Access Control Measures</li>
<li>Regularly Monitor and Test Networks</li>
<li>Maintain an Information Security Policy</li>
</ul>
To read more on these please view our full&#xA0;<a href="https://www.mikesdivestore.com/pages/privacy-policy" target="_blank" rel="noopener">Privacy Policy</a>&#xA0;and&#xA0;<a href="https://www.mikesdivestore.com/pages/payment-security" target="_blank" rel="noopener">Payment Security</a>&#xA0;pages.

Are you PCI DSS Compliant?

We are part of the HTTPS Everywhere movement and thus have moved our entire site on the HTTPS protocol which used only to be used for the payment section of e-commerce websites but now Google is pushing for any and all e-commerce sites to have this e

We are part of the <a href="https://www.eff.org/HTTPS-EVERYWHERE" target="_blank" rel="noopener">HTTPS Everywhere</a> movement and thus have moved our entire site on the HTTPS protocol which used only to be used for the payment section of e-commerce websites but now Google is pushing for any and all e-commerce sites to have this enabled for their complete site. Mike&apos;s Dive Store is the first UK dive equipment site to have moved on to this system meaning that all of your details, browsing and payment information is encrypted.
To read more on these please view our full&#xA0;<a href="https://www.mikesdivestore.com/pages/privacy-policy" target="_blank" rel="noopener">Privacy Policy</a>&#xA0;and&#xA0;<a href="https://www.mikesdivestore.com/pages/payment-security" target="_blank" rel="noopener">Payment Security</a>&#xA0;pages.

Is your site HTTPS?

Chat to our experts - need help with your order, Sizing or simply just choosing? We are all divers ready to assist you!

You are our Number 1 priority, so we will do our absolute best to respond to your email within 1 business day.

Email: support@mikesdivestore.com

Mikes Dive Store

Privacy and Security

Why buy from us?

Who are you?

Where are you?

When are you open?

Klarna Finance FAQs

Supply Chain Recycling at Mike's Dive Store

Can I park at your shop?

Can I get to you by Public Transport?

Do you have a store or are you just online?

Do you offer in store tax-free shopping?

How many locations do you have?

Do you have good reviews?

Do you have any jobs available?

Do you sell snorkeling equipment for kids?

General

Return Via DPD

Can I return my order?

How do I return my online order?

Can I return an order to your shop?

What is your returns policy?

How do I send a return back to you?

How long does it take for you to process my return?

Can I exchange my item?

How and when will I receive my refund?

Returns and Refunds

What are Plankton Points?

How do I earn Plankton Points?

How do I use my Plankton Points?

How long does it take for my Plankton Points to become available?

Can I use my Plankton Points in store?

How many Plankton Points can I use per transaction?

What happens to my Plankton Points if I return an order?

Plankton Points

Can you fill my Cylinder with Air or Nitrox?

Do you service Dive Equipment?

What payment methods do you accept?

Do you have Finance options?

Do you do Gift Vouchers?

Can you assemble my regulators?

Do you display your inventory online in real-time?

Do you run Holidays and Trips?

Can I learn to Dive with you?

Services

EU Size Comparison Guide

Mens Wetsuit Size Charts

Womens Wetsuit Size Charts

Foot Size Comparison

Sizing

Guide to Wetsuit Thickness

Thermal layers and their benefits

Wetsuits

How to choose the best Fins

Choosing your Kit

Made to Measure Drysuits - The Argonaut

Undersuit temperature guide

What to consider when buying a Drysuit

Membrane Drysuit vs Neoprene Drysuit

Dry Glove Systems

How to choose an Undersuit

Drysuits

Choosing the correct cylinder for you

Buying a Cylinder online

How a Scuba Tank is made

Cylinders

Dive Equipment Servicing

10 year Free Servicing Parts offer

Servicing

How to prevent Ear Infections

Protecting your ears!

Ear Protection

BCD vs Wing

Guide to assembling your Wing

Guide to female fit BCDs

How to thread a Tank Strap (Cam Buckle)

Lift Capacity Guide

Buoyancy Control

Surface Safety Equipment

Choosing the right Dive Bag

Guide to Dive Knives

Accessories

How to Click and Collect your order

How will I receive my order?

When will I receive my order?

What are your dispatching hours?

When will you dispatch my order?

Is my order trackable?

Can you ship my order VAT free?

Do you ship to BFPO addresses?

Help! My delivery has gone missing or is damaged!

Delivery

Console vs Wrist-Mounted Dive Computers

Dive Computer Batteries

Nitrox Computers

Consider the after sales service!

Colour Screens - Are they worth it?

A Compass in my computer?

Guide to Transmitters

Fitting a swivel/flow restrictor to the Suunto POD

Dive Computers

How to Pre-Treat a Dive Mask

Guide to buying a Prescription Mask

How to choose the best mask

Guide to Prescriptions

How to try a mask and see if it fits

5 Ways to stop your mask leaking

Dive and Snorkel Masks

How to choose the best underwater camera

Mike's Dive Cameras!

Underwater Cameras

DIN Versus Yoke (A-Clamp) Regulators

How to choose the best regulator

Regulators

Do you price match?

Do you have any sales coming up?

Do you do Instructor Discounts?

I'm a member of the LSD Club, do I get a discount?

Do you offer Student, Army, Police discount?

Sales / Discounts

Blogs

How To Buy A Christmas Present For A Diver If You Don’t Dive Yourself