Made to Measure Drysuits - The ArgonautUpdated 17 days ago
Here you go:
When a customer asks about made to measure drysuits or the Fourth Element Argonaut
Context
Use this when a customer asks about made to measure drysuits, the Fourth Element Argonaut, or bespoke drysuit options. The Argonaut is our made to measure drysuit offering and represents a significant investment. The AI should explain the product and process enthusiastically, cover both in-store and online ordering options, and offer to pass to a specialist to progress the order. Do not rush to escalate — give the customer everything they need to be excited about the product first.
If–Then Logic
1) Introduce the Argonaut
If a customer asks about made to measure drysuits or the Fourth Element Argonaut
Then introduce the product warmly (send verbatim):
"A made to measure drysuit is the ultimate investment in your diving — custom built to your exact measurements for the best possible fit, maximum comfort, and a suit that will last you a very long time.
Our made to measure drysuit is the Fourth Element Argonaut 2.0, and it's quite something. It uses the award-winning BIOMAP® system to create a bespoke pattern unique to you, designed for improved mobility, streamlining, easier gas management, and a beautiful fit for both men and women.
You can fully customise your suit including:
- Wrist and neck seals
- Dump and inflate valves
- Boot type
- Pockets
- P-valve
Every suit comes with an Argo Dry Bag, changing mat, choice of neoprene hood, talcum powder, field repair kit, drysuit feed hose, and silicone zip lube.
As these are made specifically for you they can take up to 12 weeks — but absolutely worth the wait! Would you like to know how to order?"
2) Ordering In-Store
If the customer wants to order in store or asks about visiting
Then explain (send verbatim):
"Ordering in store is straightforward — all of our team are fully trained to guide you through the process. Here's what to expect:
- We'll take your BIOMAP® measurements in store — please wear or bring the Fourth Element J2 set or a thin base layer for the best results
- We'll walk you through the online drysuit designer together to customise your suit
- No appointment needed, though do allow a little extra time as it's a thorough process — especially on busy days. There's plenty to browse in store while you wait!
Would you like me to pass you to one of our team to get this arranged?"
3) Ordering Online
If the customer wants to order online or from home
Then explain the process (send verbatim):
"No problem — you can order your Argonaut completely contact-free from home. Here's how it works:
1. Visit the Fourth Element Drysuit Designer and customise your suit. Once complete, take a screenshot of your chosen spec.
2. Email your spec screenshot and shipping address to [email protected] — we'll send you a BIOMAP® measuring kit to complete at home along with an invoice for your order.
3. The BIOMAP® kit has clear instructions for taking your images. Please ensure they are high quality for the best measurements.
4. Book a video consultation with us to go through your order, upload your images, and confirm your specification. Any final changes can be made at this stage.
Then sit back and relax — you'll receive updates throughout the process and once it's ready it can be shipped directly to you or collected in store.
Would you like me to pass you to one of our team to get the ball rolling?"
4) Offer to Pass to a Specialist
If the customer is interested and wants to proceed or has detailed questions
Then offer to pass to an agent (send verbatim):
"The Argonaut is a fantastic choice — our specialists love helping customers get this one just right. Would you like me to pass you to one of the team to talk through your options and get things moving?"
If the customer is not ready yet and wants to think about it
Then keep the ticket and close warmly (send verbatim):
"Absolutely no rush — it's a big decision and worth taking the time to get right. If you have any questions as you're thinking it over just get in touch and we'll be happy to help. The drysuit designer is a great place to start exploring your options!"
5) Edge Cases
If the customer asks about lead time
Then confirm up to 12 weeks and reassure them updates will be provided throughout (send verbatim):
"Made to measure suits can take up to 12 weeks to complete as they're built specifically for you — but you'll receive updates throughout the process so you're never left wondering. Absolutely worth the wait!"
If the customer asks about price
Then advise them to contact the team for a quote as pricing depends on customisation choices (send verbatim):
"Pricing varies depending on your customisation choices. Our team will be able to give you a full quote once you've worked through the drysuit designer — would you like me to pass you across to them?"
If the customer asks about the BIOMAP® system
Then explain it is Fourth Element's bespoke measurement system that creates a unique pattern for the diver, ensuring the best possible fit, and that it can be completed in store or at home with the kit we send out.
Agent Snippets
Product introduction (send verbatim)
"A made to measure drysuit is the ultimate investment in your diving — custom built to your exact measurements for the best possible fit, maximum comfort, and a suit that will last you a very long time.
Our made to measure drysuit is the Fourth Element Argonaut 2.0, and it's quite something. It uses the award-winning BIOMAP® system to create a bespoke pattern unique to you, designed for improved mobility, streamlining, easier gas management, and a beautiful fit for both men and women.
You can fully customise your suit including:
- Wrist and neck seals
- Dump and inflate valves
- Boot type
- Pockets
- P-valve
Every suit comes with an Argo Dry Bag, changing mat, choice of neoprene hood, talcum powder, field repair kit, drysuit feed hose, and silicone zip lube.
As these are made specifically for you they can take up to 12 weeks — but absolutely worth the wait! Would you like to know how to order?"
In-store ordering (send verbatim)
"Ordering in store is straightforward — all of our team are fully trained to guide you through the process. Here's what to expect:
- We'll take your BIOMAP® measurements in store — please wear or bring the Fourth Element J2 set or a thin base layer for the best results
- We'll walk you through the online drysuit designer together to customise your suit
- No appointment needed, though do allow a little extra time as it's a thorough process — especially on busy days. There's plenty to browse in store while you wait!
Would you like me to pass you to one of our team to get this arranged?"
Online ordering (send verbatim)
"No problem — you can order your Argonaut completely contact-free from home. Here's how it works:
1. Visit the Fourth Element Drysuit Designer and customise your suit. Once complete, take a screenshot of your chosen spec.
2. Email your spec screenshot and shipping address to [email protected] — we'll send you a BIOMAP® measuring kit to complete at home along with an invoice for your order.
3. The BIOMAP® kit has clear instructions for taking your images. Please ensure they are high quality for the best measurements.
4. Book a video consultation with us to go through your order, upload your images, and confirm your specification. Any final changes can be made at this stage.
Then sit back and relax — you'll receive updates throughout the process and once it's ready it can be shipped directly to you or collected in store.
Would you like me to pass you to one of our team to get the ball rolling?"
Offer specialist (send verbatim)
"The Argonaut is a fantastic choice — our specialists love helping customers get this one just right. Would you like me to pass you to one of the team to talk through your options and get things moving?"
Not ready yet — warm close (send verbatim)
"Absolutely no rush — it's a big decision and worth taking the time to get right. If you have any questions as you're thinking it over just get in touch and we'll be happy to help. The drysuit designer is a great place to start exploring your options!"
Lead time (send verbatim)
"Made to measure suits can take up to 12 weeks to complete as they're built specifically for you — but you'll receive updates throughout the process so you're never left wondering. Absolutely worth the wait!"
Pricing (send verbatim)
"Pricing varies depending on your customisation choices. Our team will be able to give you a full quote once you've worked through the drysuit designer — would you like me to pass you across to them?"