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Delivery

9 articles

Articles

How to Click and Collect your order

We offer the option for customers to choose 'Reserve & Collect' as a shipment method, allowing your order to be picked up from our Chiswick store at a time and date that works for you (within our business hours). The process is really easy, but we'll

How will I receive my order?

We have several delivery methods available for you whether you are in the UK, Europe or Worldwide, below is a break down of the services available to you - the available choices for you will also be displayed at the checkout once you put your address

When will I receive my order?

If you have already placed your order you can check up on its status by Logging in to your account where you will see your order information and tracking. If you've not yet placed your order but would like to know when it would arrive please see our

What are your dispatching hours?

We dispatch Monday to Friday, orders placed after 3pm will be dispatched the following working day. See our delivery page for delivery information.

When will you dispatch my order?

Your order will be shipped during dispatch hours (Monday to Friday 09:00 to 15:00) as soon as all items are available, subject to payment authorisation. If your order consists of multiple items and one or more items are out of stock (As shown by our

Is my order trackable?

This depends on the selected delivery method (See our delivery page for full information) If you have selected a trackable delivery method then the tracking information will be sent out to you once the order has been collected. Tracking details may n

Can you ship my order VAT free?

There are some circumstances that we can ship and order VAT Free; If you are inside the EU with a valid VAT Number (HMRC will require this for their records) Orders shipped outside of the EU can be shipped VAT Free Please be aware that there may be

Do you ship to BFPO addresses?

We are happy to ship to a BFPO address. If you would like to use this service then just simply add your BFPO address at checkout along with the fact you are BFPO in the customer comments box and we will remove the VAT before charging you (Your card o

Help! My delivery has gone missing or is damaged!

Don't panic! Please contact us as soon as you are aware of the problem and our customer service team will be happy to resolve the situation with you.