Delivery
How we get your shiny new gear to you :)
How to Click and Collect your order
We offer the option for customers to choose 'Reserve & Collect' as a shipment method, allowing your order to be picked up from our Chiswick store at a time and date that works for you (within our business hours). The process is really easy, but we'll
What are your dispatching hours?
We dispatch Monday to Friday, orders placed after 3pm will be dispatched the following working day. See our delivery page for delivery information.
When will you dispatch my order?
Your order will be shipped during dispatch hours (Monday to Friday 09:00 to 15:00) as soon as all items are available, subject to payment authorisation. If your order consists of multiple items and one or more items are out of stock (As shown by our
Is my order trackable?
This depends on the selected delivery method (See our delivery page for full information) If you have selected a trackable delivery method then the tracking information will be sent out to you once the order has been collected. Tracking details may n
Can you ship my order VAT free?
There are some circumstances that we can ship and order VAT Free; If you are inside the EU with a valid VAT Number (HMRC will require this for their records) Orders shipped outside of the EU can be shipped VAT Free Please be aware that there may be
Do you ship to BFPO addresses?
We are happy to ship to a BFPO address and excluded the VAT. If you would like to use this service then please email our team with the items you would like to order and we can create a cart without the VAT. We will require the full address and a lett