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Returns and Refunds

Every detail about sending something back!

Return Via DPD

Mike's Dive Store has managed to negotiated a rate of £5.51 for bulky returns - pls follow link below to access this service -  https://returns.dpd.co.uk/mikes-dive-store/GB/home

Can I return my order?

Mike's Dive Store always offer an extended returns policy of 60 days - so you can be rest assured if the suit, piece of diving equipment or gift doesn't suit then just send it back and we will either exchange it or offer a full refund less any postag

How do I return my online order?

Please see our returns page for the best way to return an order to us. All returns are subject to our returns policy!.

Can I return an order to your shop?

By all means feel free to bring your return in to our Chiswick Store where we will be able to process your return. Remember this is still subject to our returns policy!

What is your returns policy?

Our full returns policy can be viewed here, terms and conditions are below; You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item. Please repack your item with care using al

How do I send a return back to you?

Bundle up your unwanted goods for return / exchange, including keeping all the original product packaging in tact Please include your ‘Packing Note’ that was sent with your original order or include your Order Number (located on the top right corner

How long does it take for you to process my return?

Depending on your location, it can take up to 7 business days from the date of your return for your parcel to be delivered back to our Warehouse. We will inspect the returned item and will notify you of your refund/replacement or exchange via email.

Can I exchange my item?

Once we have received your order back for refund it will be processed within five working days. If you wish to return an item for an exchange and the exchanged item is of a lower value then a refund will be issued for the difference.If the exchanged

How and when will I receive my refund?

Once we have received your order back for refund it will be processed within five working days. Your refund will be issued via the original method of payment where possible, if it is not possible to refund through this method we will be in touch to a